For about 10 years, from the mid-1960s to the mid-1970s, we and our colleagues had the opportunity to develop several such models aimed at making sense out of some of the more vexing phenomena encountered in the delivery of health and human services....
This thesis presents a theory of service delivery grounded in the operations management, marketing and human resources literature that articulates an endogenous explanation for the erosion of service quality. The theory states that service quality cannot be measured and tested in as straightforward a ma...
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Elizabeth Hallam Smith.Customer Focus and Marketing in Archive Service Delivery: theory and practice 1[J]. Journal of the Society of Archivists .2003(1)Customer Focus and Marketing in Archive Service Delivery: theory and practice 1[J] . Elizabeth Hallam Smith.Journal of the Society of Archivists...
Traditionally, a Service Level Agreement (SLA) is used as an appendix in IT Service Management agreements to set expectations and delineate the service delivery description as well as the terms and conditions of delivery. However, SLAs are unable to imply and guarantee the added values expected ...
From Theory to Practice: Open Government Data, Accountability, and Service DeliveryICT Policy and StrategiesICT Legal and Regulatory FrameworkHealth Care Services IndustryEducational SciencesNon Governmental OrganizationsPublic Sector Management and Reform...
Practitioners in helping professions have recognized the importance of philosophy of service as a fundamental factor driving the process of behavior change. This article explores professional philosophy as an underlying element of successful sport psychology service delivery. A hierarchical structure of profes...
A shift in the style of service delivery is evident as service relationships are being re-placed by service encounters. This paper addresses some of the consequences of these shifts at a micro, interactional level. By examining the conceptual framework of emotional labour, as well as other theor...
has the same value for all inertial observers. It leads to the idea of a space-time continuum and the equivalence of mass and energy. In combination with quantum mechanics it forms the basis of the theory of elementary particles. Also called:special relativitySee alsogeneral theory of ...