The impact of scale characteristics on the dimensionality of the service quality construct[J].Service Industries Journal,2000,(03):167-190.doi:10.1080/02642060000000037.SMITH ANNE M.The impact of scale characteristics on the dimension-ality of the service quality construct. The Service Industries ...
The Service Industries Journal, 19(1), 1–17. https://doi.org/10.1080/02642069900000001 Article Google Scholar Baños-Caballero, S., García-Teruel, P. J., & Martínez-Solano, P. (2014). Working capital management, corporate performance, and financial constraints. Journal of Business ...
Customer loyalty continues to be a crucial factor for retail banks in maintaining market share, increasing revenue and profits, and reducing costs in the highly competitive business landscape of today. They consistently strive for innovation to maintain
His research has been published in academic journals such as Journal of Operations Management, Industrial Marketing Management, Journal of Business Research, Journal of Business Venturing insights, Psychology and Marketing, Entrepreneurship & Regional Development and the Service Industries Journal among others...
secondary and tertiary industries for 2020 must take the impact of COVID-19 into full account. As it is the most effective way to curb the virus’s spread, avoiding personal contact has brought many service activities ...
Service survival and these two elements are receiving worldwide attention. Service industries have begun to recognize that failure to meet quality requirement can have serious consequence that may affect their market share. This study aims to measure the relationship between service quality and customers...
speed of modern service industry, its value-added proportion is relatively low; (2) the most critical factors affecting the development of modern service industry are informatization, marketization, urbanization and industrialization; education development and economic development have a little impact. In...
Productivity Growth in Service and Non-Service Industries: Implications for Convergence Klodt H., Productivity Growth in Service and Non-Service Industries: Implications for Co- nvergence, [w:] The Service Sector: Productivity and Growth. Proceedings of the In- ternational Conference held in Rome,...
The characteristic of the “service economy” is the rise to dominance of the service sector in terms of employment and value added shares. We track this rise during the second half of the twentieth century for the U.S., more precisely the period from 1970 to 2005. Following seminal work ...
Fostering green service innovation perceptions through green entrepreneurial orientation: the roles of employee green creativity and customer involvement 2022, International Journal of Contemporary Hospitality Management Does climate for creativity mediate the impact of servant leadership on management innovation an...