The Call Centre: With Kimberley Nixon, Hayley Pearce, Neville Wilshire. Documentary that follows the life in one of the biggest call centres in the UK.
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Call Centre All the Talk over Digital VentureByline: By Howard Walker
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Updated call centre technology: Technology is constantly evolving and improving the way contact centres operate, and it is important to stay abreast of that. For instance, an effective contact centre will have multi-line phones, with the ability to transfer calls to another representative. The tech...
This six-episode, star-studded series follows schoolgirl Pip (Emma Myers, Wednesday) who investigates the murder of fellow student Andie (India Lillie Davies, Call The Midwife) when she realises Andie’s boyfriend Sal (newcomer Rahul Pattni) has been falsely accused. What ensues is...
1. Contact Centre Bingo As mentioned previously when we referred to the scavenger hunt, you can recreate well-known games to fit the call centre dynamic. This allow agents to automatically link the office with activities that have fun connotations. ...
Once you have all your call center pieces in place, make sure your call center is a supportive place to work. That way, you can retain your best employees and continue to bring on new ones who will help add to its success over time. ...