Customer service texting can make your help desk faster, more personable, and more reliable. Find out how SimpleTexting makes it a sinch.
Our customer service texting platform for support teams helps companies to reduce costs and increase efficiency by providing an easy-to-use interface.
This, combined with the automation that customer service texting software provides, helps your company save time and money. And if you want to learn more about how those intertwine, check out our 2024 State of Customer Service report. 50 Free Customer Service Email Templates Templa...
Biggest trash company ever. There training session, which at every normal company lasts maybe 1-2 hours is going on for days now. The support only right some generic buslshit and calls it a day too. So incompetent and stupid, it is unbelievable. Shall their company Fuc theirselves in thei...
JetBlue has invested in a startup called Gladly, which offers a customer service platform that supports SMS. According to the company, once JetBlue integrates Gladly’s platform into its call center operations, “JetBlue customers will be able to have continuous, real-time conversations through ...
Especially when you don’t regularly interact with each customer or employee face to face, text messages are a great way to stay visible, relevant, and on top of things. Business Continuity System Brochure Employee Alert Service Case Study ...
For example, Mexican fintech company PayJoy used multiple WhatsApp accounts on individual mobile phones to provide service for their customers. When they integrated WhatsApp into Zendesk, they were able to carry out customer conversations from a single place, alongside the rest of their support chan...
Customer support and success Serve customers faster Customer service SMSmakes back-and-forth communication easy and efficient. Equip your team with tools to respond faster, serve more customers, and build trust. Use SMS to troubleshoot issues, answer questions, handle complaints, or confirm reservatio...
It was very easy to set up autoresponders and send campaigns. I was impressed by how fast and friendly their customer service team was, too! Greg BeckerFranchise Owner at Burgerim SimpleTexting makes scaling a text program easy for any business. Their support is fabulous! I love that you ...
Large, diverse customer base More than 17,000 businesses trust SimpleTexting for mass texting. You’ll be in good company with businesses of all sizes because SimpleTexting offers plans that suit small businesses to enterprise, along with easily understandable software that anyone can use. ...