Texting is the best channel for grabbing customers’ attention, but that doesn’t mean it’s the only way you should communicate with them. It should be a complement to the relationships you’re already building—a tool to help you move your business forward. There will be times when you ...
Texting EtiquetteWhat Are the Benefits of Texting for Businesses?How Does a Texting Platform Work?What Texting Platform Should I Use? Ah, texting… Love it or hate it, it’s just a part of life now for the majority of people. In the US 97% of the population owns a cell phone. And ...
It’s also the fastest-growing customer engagement channel for businesses. In fact, 9 out of 10 Americans would rather text a business than call. But before sending clients any LOL- or emoji-clad messages, use these business ...
Send snippetsto your customers.This is a simple and efficient option for lower-volume messaging, especially for small businesses. With snippets, you can easily work off a base template text and send a confirmation text to a customer directly after they book an appointment over the phone. Using ...
What are the most recent changes to TCPA regulations for text messages? In late 2023, the FCC tightened its rules around consent requirements for text messaging. These new rules particularly focused on "one-to-one" consent. This means that businesses can’t use blanket consent agreements. Mult...
7. Establish real estate text messaging standards Most consumers want to communicate with businesses via text. But be careful not to overdo it. Establish a team or personal standard for how often you reach out to past and current clients and other agents and brokers in your network. ...
And when done right, opt-in text messaging even has benefits for employees. For one, it draws their attention to the significance of communications passed through SMS. When you explain the purpose of SMS messages, employees will recognize them as a go-to resource for urgent updates. ...
to receive messages. This can avoid any unintentional inconvenience or discomfort caused by unsolicited messages. Additionally, it is important to keep in mind the etiquette associated with text messaging, such as using appropriate language and avoiding abbreviations unless they are universally understood....
If you send several medium-sized or short texts instead of a long text, your recipient might get a few notifications. Depending on who you’re messaging, this might be a better outcome than sending a large block of text that runs the risk of getting split up. ...
BTW is an acronym for “by the way” that can be traced back to 1989. It’s commonly used in personal messaging like texts or social media to mean “also” or “additionally.” It has been used to abbreviate “between” in the past, but most of the time, it means “by the way....