Visualize every step of your customer's journey with customer journey map templates created by the Figma community. These templates are ideal for mapping key touch points—from the initial contact to final conversion—providing a clear overview of how customers interact with your product. Perfect for...
These templates also use data-driven decision-making to help prioritize initiatives for greater efficiency and consistency. They align your business strategies with customer expectations, making your approach truly customer-centric. Discover morecustomer journey map examplesto inspire your team....
100+ customer journey mapping, impact map, and user persona templates divided by categories. Ready-to-go examples to use online or download for free. Improve your clients', employees', and buyers' experiences.
Miro is a free mind-mapping tool — it has a fairly simple learning curve. It’s also versatile in how you present information. A cherry on top is that Miro allows real-time collaboration, making it an excellent environment for simultaneous work. You can find a pre-built templatehere. Fig...
These aren't specific to our templates, but they're pretty core to any journey mapping process. What is the customer doing? In this section, you'll jot down the main things the prospect, lead, or customer does during this stage. For example, if you're a personal trainer, an awareness...
Customer journey mapping is complex. With so many different customer segments and layers of information, your team can easily lose its way. But once you create a map from our templates, use these tips to stay on track. 1. Update your map regularly ...
Since customer journey mapping is part of market research, usually, it’s the marketing or sales department that’s responsible for creating it. However, it’s worth engaging different teams in this process. Define objectives First of all, you have to decide on your goals – or why you want...
In this article, we’ll guide you through customer journey mapping and creating a customer journey map — a powerful tool to visualize, analyze, and optimize every step of your customers’ interactions with your brand. Let’s dive in!
[Case study] How journey mapping led UrSpectr toward CX transformation [YouTube video] Collaborative Customer Journey Mapping: Best Practices & UXPressia Tips [Blog article] B2B customer journey: the ultimate guide [Blog article] Outside in: mapping a buying journey for complex offerings [...
4. Slidego’s customer journey map template for Google slides Slidegoalso provides a deck of beautiful customer journey mapping templates compatible with Google Slides. Like the collection above, you don’t have to use them all. In fact, don’t do that. Choose 1-3 that will clearly communi...