67 % geben schlechte Erfahrungen als Grund für die Abwanderung an. Verwende unser Template für Customer-Journey-Maps, um die Abwanderungsquote zu reduzieren. Optimiere deine Customer-Experience.
Place your users at the center of the action to understand their needs, then come to their rescue with more strategic planning tools from FigJam. Try FigJam for free Hero’s journey template Gather your fellow adventurers together before setting out on this editable hero’s journey map.Start...
Customer journey mapping helps you keep track of customer touchpoints. Discover what a customer journey map is, how to create one, and best practices.
用户角色、心情图标均使用 apple emoji,可自行替换。 Preview This is a Figma Community file.Community is a space for Figma users to share things they create.Get started with a free account → For Figma Last updated3 years ago Licensed underCC BY 4.0 ...
Your map can take whatever form makes sense for your business, but here are some common elements: Stages In a standard customer journey map, each column represents a different stage in the customer journey. These five stages are common, but depending on the type of map you’d like to creat...
Your customer journey map will be composed of the following sections:1. Stage. As defined by you, the point in time that your customer is experiencing. Examples include: landing on a webpage, signing up for your product or service, contacting customer support. The touchpoints are endless!2....
Journey Map To Plot the Customer Experience Preview Storyboarding, Journey Mapping, and Alignment Works best for: Customer Journey Map This template has three activities that are great for workshopping in virtual team environments. Storyboarding, Journey Mapping, and Alignment ...
For example, the term “UX journey mapping” can be used interchangeably with the term “customer journey mapping” if the goal being tracked is the user’s journey toward purchasing a product or service. However, UX journey mapping can also be used to map the journey...
How to create your own customer journey map Customer journey map FAQ Start your online business today. For free. Start free trial The buyer persona who “takes” the journey The stages of the journey, such as awareness and consideration ...
A customer journey map is a visualization of the process a customer goes through in interacting with a brand. What's the purpose? Customer journey maps are used to better understand expectations and optimize customer experience. Who uses it?