This study is, therefore, telecom subscriber-centered and identifies the service quality factors that are important to them; it also examines their links to quality of satisfaction in the context of Bangladesh. A field survey was conducted by using the widely applied SERVQUAL model. Using gap ...
The purpose of the study is to examine the existence of the glass ceiling in the corporate telecommunication sector in Bangladesh. It has been noticeable that the career progression of women is significantly lower than that of men especially in the telecom industry. The study also aims to ...