INFLUENCE OF PERFORMANCE APPRAISAL ON EMPLOYEE RETENTION IN MOBILE TELECOMMUNICATION COMPANIES IN NAIROBI COUNTY, KENYAJerusha AbsalomKyule Alexander
Nairobi: Paulines Publications Africa, 10-45. Kuo, Y. F., Wu, C. M., & Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile valueadded services. Computers in human behavior, 25(4), 887-896. Lambert...
The study used purposive sampling selecting 14 telecommunication companies whose headquarters were located in Nairobi. The study targeted respondents from the project management office and ICT departments. The sample size was 56. The study used primary data as its source of information and questionnaires...