Pine, R. ( 1992 ), “ Technology transfer in the hotel industry ”, International Journal of Hospitality Management , Vol. 11 No. 1, pp. 3 ‐ 22 . [] []Pine, R. (1992) "Technology Transfer in the Hotel Industry". International Journal of Hospitality Management, 11(1): 3-22....
Technology is revolutionizing the hotel industry, and several trends are driving this change. One of the most significant trends is the use of artificial intelligence (AI) and machine learning. AI-powered chatbots are now being used by hotels to provide 24/7 customer service. These chatbots can...
The relationship between service, technology and profit is problematic in the hotel industry. This is because of the way in which service workers, for example hotel receptionists and clerks, are used to maximize profit. Labour has been transformed into a commodity which is exploited sexually by ...
Checking-in into a hotel can actually be done without any human interaction, and even without touching any surfaces of hotel premises. Contactless check-in is enabled by technologies like NFC, face, and voice recognition and is used in many hotels around the world. ...
Artificial Intelligence is making inroads in hotel tech, particularly through LLMs (Large Language Models), which generate human-like written interactions. LLMs are being used to create draft responses to online reviews, personalize ad retargeting campaigns (for example, inCloudbed’s Digital Marketing...
By the late 1990s, they had been used in web chats like instant messenger. Nowadays, they are everywhere. People can choose an avatar 147 a selection of ready-made images, or create their own that can talk, walk, and fly around. The avatar says a lot about your personality. When you ...
Hotel technology is transforming guest experiences, from AI concierges to smart rooms. Stay updated to offer cutting-edge hospitality.
Technology is advancing at a faster pace and at present, it plays a crucial role practically in every industry. And the hotel industry is no exception. From a budget hotel to a global chain, there’s no doubt that hotel technology increases revenue. Further, it’s impact in the industryhas...
In this article, the director of finance of a resort hotel in Orlando, Florida, USA, shares some thoughts with the author on the newest business, technology, and hotel marketing trends that are believed to influence the financial performance of the hotel industry in the next few years. 展开 ...
Another way that mobile technologies are being used in the hospitality industry is through SMS and push notifications. These notifications can be used to send guests information about special offers, promotions and events. For example, a hotel might send a push notification to guests who have previ...