ALL cases require a Support Ticket for all levels. Priority customers may phone in for support or use the Live Chat system after entering a Support Ticket. Basic support customers, please use the Online Helpdesk. Type of Maintenance Response Time Response Method Priority Maintenance 4 hours ...
1. 通过ticket系统、在线会议工具等,为海外pdf用户提供售后技术支持; 2. 利用现有资源,整合和重现用户问题,汇报给相关模块或产品负责人,并及时跟进解决问题; 3. 搜集汇总用户需求,与产品、测试及研发密切配合,提高用户体验及满意度; 4. 完成部门负责人交办的其他事宜。
Praveen, MNJ SOFTWARE I have spent the last two weeks registering with different support companies in Delhi / NCR areas, and I must mention that I found your company the most professional in its approach to me. I am aware that you may not have a position to suit my needs, but exceeded...
we suspect that the motivation may be less about open standards, and more about potential market share and loss of revenue. If government should enact the long threatened Open Source initiative, then the writing may be on the wall for the big ticket software packages, at least in public servi...
They'll get emailed, texted, and pinged on our internal Slack channel. Yes, we're almost as paranoid about not missing your message, as we are about backups. :) Every support request is assigned a unique ticket number which you can use to track the progress and responses online. ...
Support team members who are strong in various areas handle every detail of your ticket. These teams triage tickets to their teammates based on strengths. If support can’t solve the issue and it seems very technical in nature, it will get assigned to a developer/engineer working in Tier 2...
Simple guides to all of our software. See Software Brochures Find any product brochure you need. See Brochures Manuals Manuals to answer set up questions. See Manuals need to submit a support ticket? Contact Information Product Information
Support team members who are strong in various areas handle every detail of your ticket. These teams triage tickets to their teammates based on strengths. If support can’t solve the issue and it seems very technical in nature, it will get assigned to a developer/engineer working in Tier 2...
Set up registration in minutes. Fully orchestrate your attendee to athelete experience with enriched, stunning forms and multiple ticket types. Create an amazing event website Easily build a branded event website with a powerful editor that is fully integrated with your event registration software ...
Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4 1 Not included: ERP Software applications Some software is not supported (ask your representative for a listing of supported software) ...