Employees work for thousands of hours every year. These thousands of hours vary in terms of quality and experience. So, it is not possible for a single annual performance review to capture the full complexity of an employee’s work life. Therefore, it’s possible that your annual employee pe...
I was never a massive fan of the TV series, which despite the running theme of good guys versus the government always felt like a smug, popular-culture expression of Ronald Reagan's politics. Just because you can remember the catchphrases doesn't mean it was any good.The TV show was ...
A crucial factor in building trust in a team environment is to be clear and honest in all communications, including limiting jargon and phrases that are intentionally indirect. To establish expectations and build trust, leaders must be transparent with their direct reports. The same holds for recru...
We’ve all heard the phrases“the customer is always right”and“it all starts with your customer”… But is that really true? My friend and CEO of 1-800-GOT-JUNK? Brian Scudamore disagrees. He believes that no company grows sustainably without first taking care of its people. When you ...
One of the phrases that most offends Heather Bryant, a former reporter and director of the Tiny News Collective, is “unskilled worker,” variations of which are easy to find in day-to-day media coverage. To Bryant—who grew up in “deep, deep poverty” in rural Missouri, and whose fam...
Constraint 520 Constraint Creativity Project Team 520 When You’re the Scapegoat: Powerful Phrases to Address Unfair Blame Let's Grow Leaders DECEMBER 2, 2024 Not only will you protect your reputation, but you’ll also foster a healthier, more collaborative team dynamic—and that’s a win for...
Here are some of the boundary-setting phrases our team has come up with: The truth is these phrases are useful outside of PI planning throughout iterations. The bigger truth is they’re helpful in day-to-day life outside of work. SAFe Product Owner Tip Five: Form a Great Bond with ...
Sprout’s Listening capabilities set you up for early crisis detection and management by enabling you to set spike alerts or track trending words/phrases from customer conversations. Social media scheduling. Sprout takes the guesswork out of figuring out the best time to post on social media. You...
Use phrases from the Useful language box above to discuss the problems. A team of six multinational staff is managing a number of apartment blocks in Nice, France. However, one of the team is unhappy. The employee is difficult to work with and uncooperative. Team leader turn to page 146....
You should be pounding the table with your CFO to hire a seventh rep. Customer support teams with high stress and high turnover almost always have a leader who isn’t advocating for hiring ahead of the model — and the small incremental expens...