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Poor Service/No customer loyalty I am currently on a fixed income. I have been a member with T-Mobile for over 12 years. I called to make a payment arrangement on a bill and was given four different excuses by four different representatives as to why they couldn't accommodate me. When ...
Sales Associate/Customer Service Woodland, CA The management is HORRIBLE they have favorites if they don’t like you they will push you to leave they don’t care how good you are, always something shady going on if the manager is attracted to you then you will get good treatment. It...
CUSTOMER CARE FOR TMOBILE WIRERLESS HOME INTERNET WILL NOT CONNECT YO TECHNICAL ADVISE. 1HR ON HOLD LISTENING TO AI ROBOT HOW DUMB YOU ARE THAT YOU HAVE TO SPEAK TO A ASSOCIATE?See more YS YONG SOON WHANG Mar 21, 2024 I was Sprint customers for over twenty years. Once T Mobile took...
They care about their peopleSometimes it gets tough and it’s really hard to get help but I would say thts management but TMobile as a whole looks out for their people 显示更多 2022年6月9日 Stressful af CSR - Customer Service Representative Richmond, VA Working for this ...
そのために、T-Mobileは、統合された単一のCRMプラットフォームであるSalesforce Customer 360で営業、サービス、マーケティング、ITの各部門を連携させ、一元化された顧客情報を共有することから始めました。 Coutinho氏、Walsh氏、その他のT-MobileチームがSalesforce Customer 360を利用して従業員...
Verizon Wireless wins top marks in a J.D. Power and Associates wireless customer care performance study.
“Team of Experts isn’t just better customer service. It’s an entirely new way of thinking about customers … one that puts your happiness at the center of everything we do,” said Callie Field, EVP of Customer Care at T-Mobile. “Some brands attempt to give high-dollar customers the...
“One of the things we are absolutely passionate about is that we are customer-focused,” said Marti Walsh, Senior Marketing Manager. “Everything that T-Mobile does is based on the customer.” But T-Mobile’s journey didn’t stop with its customers. To ensure great customer service, the...
Alongside the tech, Svalek knows that experience sits at the heart of subscriber loyalty, “We’re keen to differentiate with our quality of service and customer care, including taking care of all household telecom needs,” he says, proceeding to give two examples of how the o...