5 of the best types of customer service survey questions are:1. Agent-specific survey questionsThe internal employees, or agents, that your customer interacts with across their customer journey can create a positive or negative experience. Asking agent-specific questions is important to see where ...
The right questions in a post-chat survey can unlock a wealth of knowledge about your consumers. From their buying habits to their expectations for customer service, understanding their behavior can only be an advantage. This kind of information is especially relevant when considering the kinds of ...
It is usually presented as a scale and can be combined with additional questions about the service representatives to provide an overall picture of service quality. When measuring customer satisfaction, you should always include some questions related to customer service, and this is a useful overall...
PLAY’s survey includes a demographic question to learn more about their client’s age groups. Image Source: PLAY Airlines Demographic questions are helpful for customer segmentation and marketing purposes. Customer service survey questions Most companies want to know how clients feel about their pu...
Is it about customer support? Is it about a recent feature you rolled out and want feedback on? Or is it about their overall experience on your website? Your survey should focus on a particular area of your business to ask precise questions and get concrete feedback. This is why you ...
Unlock success by listening to your customers. Use these customer satisfaction survey questions to improve your feedback strategy.
Watch this webinar to explore 2025 survey trends, mobile insights, and best practices for optimizing your survey strategy. Learn more Discover how Ryanair uses SurveyMonkey and its Microsoft Power BI integration to track 500K monthly CSAT surveys and improve customer experiences. ...
Instant ratings help record customer answers, the moment they click the survey. Pros: Intuitive and friendly UI Survey creation is smooth Easy to extract, filter, and read data Cons: Limited flexibility to create multiple questions on the form. ...
Customer service interview questions Here is a list of over 40 questions an interviewer may ask in a customer service interview. There’s a guide to answering each question, including an explanation of what the hiring manager wants to know. Let’s get started!
11. How responsive have we been to your questions or concerns? Similar to the question about customer support, this question targets its effectiveness. Asking how responsive your team has been can help you see if it meets expectations. This is a fast way to improve customer service processes....