After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery. For example, you might experience one of the following issues: You receive a low-battery error like: Plugged in, not charging Battery not detected Not ...
For a Surface Go,a charger with a rating of 15 watts and more is recommended. If you are using a charger with a power rating of 12 watts or less, the battery might not charge at all and would eventually drain out battery more than charge if you are working at the same time too. Y...
Problem: Charger is plugged in and working normally (light shows up on charger tip when plugged into SB), but Windows says "plugged in, not charging" next to the battery icon.Solution: Try the default troubleshooting first but if that fails (and uninstalling/reinstalling of battery device driv...
[1] Surface Go 2 battery lifeSurface Go 2: Up to 10 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in February 2020 using preproduction software and preproduction configurations of Surface Go 2. Testing consisted of full battery discharge with a ...
and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the ha...
Surface Laptop Go 3:Up to 15 hours of battery life based on typical Surface device usage on Surface Laptop Go 3. Testing conducted by Microsoft in April-May 2023 using preproduction Windows 11 software and preproduction Surface Laptop Go 3 Intel® Core™ i5-1235U processor, 256GB, 8/16...
Surface Go 4 Yes Yes Yes Notes: For devices that have an asterisk (*) above: A battery with a heart icon won’t appear in the notification area. To fully charge your Surface, you'll need to follow the Battery Smart Charging steps above in Surface features to optimize yo...
Run your day-to-day apps and other favorites while keeping up on social media throughout your day. The 11th Gen Intel® Core™ processor gives you the power and performance you need. With up to 13.5 hours of battery life*, you can keep going and be productive—or relax and watch...
Get Microsoft Surface Go 2 (1927) support for the topic: Optimize Battery Life. Find more step-by-step device tutorials on att.com.
Note:A Surface Dock might not be able to power or charge your device if your Surface battery is fully dead. Use the original power cord that came with your Surface to recharge it. Check the charging cable If the LED light on your Surface doesn't turn on or flashes white when it's at...