The chain hasn't seen a drop in sales despite calls to boycott the company, CEO Kevin Johnson said. "We are not seeing an impact on [same-store] sales as a result of Philadelphia," he said. Johnson apologized for the incident at the start of the call, and said Starbucks' (SBUX...
In May, Starbucks held anti-racial bias training for thousands of U.S. employees after a worker at another Philadelphia storecalled police on two black menwaiting for a friend. The incident was a major embarrassment.
News of Starbucks' mass training efforts comes in response to an April 12 incident during which two African-American men were arrested while waiting for a friend inside a Philadelphia Starbucks on Spruce Street near South 18th Street at approximately 4:30 p.m. Employees had reportedly claimed...
black pedestrians made up 67% of police stops in 2017,their research found. “Black Philadelphians face daily indignities when they are simply trying to go about their business. This incident shows that black people can’t even ‘wait while black,'”Executive Director of the ACLU of Pennsylvani...
Starbucks has drawn scrutiny in recent days for its handling of an incident at a Philadelphia store location in which two black men were arrested while waiting for an acquaintance without making a purchase. The company issued a public apology. ...
In response, the company’s CEO said this morning, Starbucks will conduct a thorough investigation of the incident and he hopes to ask the two men who were arrested to "join me in finding a constructive way to solve this issue." Protesters rally at Philadelphia Starbucks where two bla...
Purpose At Work: How Starbucks Scales Impact By Listening To All The Stakeholders In Our Shared Future Earning a green apron For Starbucks, listening begins at the interview phase. Hiring right-skilled, purpose-aligned partners is essential—as the 2018 Philadelp...
Ahmaud Arbery, George Floyd and others. Johnson said Starbucks had already undertaken a serious, introspective look at the issue of racial discrimination after a 2018 incident in a Philadelphia Starbucks in which two Black customers were arrested as they conducted a business meeting in a Starbucks ...
The former Starbucks CEO admitted that it's possible that what unfolded in Philadelphia is not an "isolated" incident and said a complete review of their policies is in the works. Would the police have been called if the customers were white? He doesn't think so. ...
In the Philadelphia incident, Rashon Nelson and Donte Robinson were asked to leave after one was denied access to the restroom. They were arrested by police minutes after they sat down to await a business meeting. Video of the arrests were posted on social media, triggering protests, boycott...