Starbucks has crafted a brand focused not only on coffee, but also on living up to progressive ideals. Now, that brand image is taking a hit following aracial bias incidentat one of its stores.Fewer consumers say they're as likely to buy food or drinks at Starbucks (SBUX) following the ...
While the black population of Philadelphia’s Ninth District was only 3%, black pedestrians made up 67% of police stops in 2017, their research found.“Black Philadelphians face daily indignities when they are simply trying to go about their business. This incident shows that black people can’...
The predominant crisis communication approach involves defensive posturing, image restoration and corporate apologia strategies to protect and defend organizations in crisis. Some organizations, however, engage in crisis discourse that focuses on evolution and growth instead of issues like blame and liability...
The comp sales slowdown in the U.S. and China had been flagged by Starbucks when it slashed its guidance in late June. Management explained that an April incident involving racial bias at one of its cafes upended its domestic marketing plans for the quarter. Meanwhile, a government crackdown ...
Video of the incident went viral, leading toallegations of racial biasand calls to boycott Starbucks on social media. Protesters shut down multiple Starbucks in Philadelphia on Monday. Separately, another black man said he was denied access to a Starbucks bathroom in Los Angeles, even though a ...
Starbucks has been accused of racial bias and discrimination on several occasions. In 1994, Starbucks settled a lawsuit after two employees were dismissed because of their race, age, and sex. A black woman filed a suit after her direct supervisor, a regional vice president, said he would like...
and removed from a Starbucks location for trespassing in Philadelphia in April 2018. The incident sparked national outrage and protests, including calls to boycott the coffee chain, and led Starbucks to shut down 8,000 company-owned stores for a mass employee training on combating racia...
Starbucks to close stores to conduct racial-bias education Starbucks said Tuesday it will be closing all of its company-owned restaurants in the U.S. during the afternoon of May 29 to conduct a racial-bias education program. The announcement follows protests over the arrests of two black...
The city was the location of a racial profiling incident in 2018 in which two African-American men were wrongfully arrested inside a coffee shop. Johnson took decisive action following that event, apologizing and creating company-wide racial bias training. JPMORGAN'S JAMIE DIMON REACTS TO FLOYD ...
“I would have expected them to actually address issues related to consumer racial profiling,” said Sojourner-Campbell, noting that the term is not even included in the glossary or list of themes the workbooks have, but was at the heart of the incident in Philadelphia. ...