black pedestrians made up 67% of police stops in 2017,their research found. “Black Philadelphians face daily indignities when they are simply trying to go about their business. This incident shows that black people can’t even ‘wait while black,'”Executive Director of the ACLU of Pennsylvani...
Starbucks has crafted a brand focused not only on coffee, but also on living up to progressive ideals. Now, that brand image is taking a hit following a racial bias incident at one of its stores. Fewer consumers say they're as likely to buy food or drinks at Starbucks (SBUX) ...
The predominant crisis communication approach involves defensive posturing, image restoration and corporate apologia strategies to protect and defend organizations in crisis. Some organizations, however, engage in crisis discourse that focuses on evolution and growth instead of issues like blame and liability...
The Starbucks incident: a crisis management case study By Rick Kelly May 18. 2018 — Given the heightened sensitivity to racial bias issues these days, is it possible for even a socially responsible organization to manage its way through a racially charged crisis with its reputation intact? The...
The company's CEO Kevin Johnson has apologized for the incident and the coffee giant confirmed that the Philadelphia employee who called the police is no longer with the company. "While this is not limited to Starbucks, we're committed to being a part of the solution," Johnson said. "Closi...
"CBS This Morning" co-host Gayle King sat down with Starbucks' executive chairman Howard Schultz to discuss how the company is handling the incident. "I'm embarrassed, ashamed. I think what occurred was reprehensible at every single level. I think I take it very personally as everyone in ou...
Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities.” OFFICERS IN STARBUCKS INCIDENT 'DID ABSOLUTELY NOTHING WRONG' SAYS PHILLY POLICE CHIEF Company-owned retail sto...
"CBS This Morning" co-host Gayle King sat down with Starbucks' executive chairman Howard Schultz to discuss how the company is handling the incident. "I'm embarrassed, ashamed. I think what occurred was reprehensible at every single level. I think I take it very personally as everyone in ou...
racial inequity.that all the energy spent on hunting for “implicit bias” in the masses might be providing cover to a subset of “conscious” racists who are actually perpetrating all the racism. Tech giants like Google and Facebook have enthusiastically adopted implicit bias training, only ...
Starbucks six weeks ago. The chain apologized but also took the dramatic step of closing its stores early for the sessions. But still to be seen is whether the training, developed with the NAACP Legal Defence and Education Fund and other groups, will prevent another embarrassing incident. ...