35,000-square-foot store that’s opened in the former flagship location of Crate & Barrel on Chicago’s Michigan Avenue—I witness the full flex of the $24 billion coffee giant. And it’s hard not to be impressed.
This morning I got up early and walked down the hill to the First and Pike Starbucks. It was roughly about 6:45 a.m. when I arrived, and the store was still stunningly quiet. The store was so quiet at that hour that I immediately began to take photos of the near empty store. In ...
baristas, who custom-make each espresso drink and explain the origins of different coffees. Some of them come to Starbucks with no more skills than my father had, yet they’re the ones who create the magic.We’ve built it into such ground-breaking programs as a comprehensive health-care p...