Square Enix does not care, there is always some other fool who is willing to pay for the game and unlock the sub. Incredibly high turn over of players. In game customer service is no better, see someone being racist or an old perv hitting on a child saying lewd sexual acts in game ...
I had a problem buying their company's games. Steam asked me to go to Square enix, and Square enix asked me to go to Steam customer service. This is a terrible way to handle this. There is no guarantee at all when purchasing a game. ...
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Mori says the positive impact of Kentik on Square Enix operations is hard to overstate. “Without Kentik, we would always be in reactive mode, our operational costs would be higher, and the quality of our network service would degrade, which could lead users to stop playing our games.” ...