Moving on to the topic of the refused refund, the airline initially (and unapologetically) stood its ground on the rules, despite the extreme and unusual circumstances of a terminally-ill customer being told by a doctor that he couldn't fly, two weeks after buying his ticket. Even if you ...
Spirit Airlines is an airline company that operates an all-Airbus fleet, offering flights to various destinations in the U.S., Latin America, and the Caribbean. The company engages in community support through the Spirit Charitable Foundation. Spirit Airlines was formerly known as Charter One. It...
Airline News Spirit Airlines Flight Hit by Gunfire in Haiti 2 min read Absolutely terrible service and incompetent staff. I was never notified of my original flight being delayed three hours. I was however notified 12 times of my connecting flight being delayed. Was forced to sit on the plane...
It's a leader inàla carte pricing that has swept the industry, charging extra for almost everything. Baldanza proudly says Spirit was the first airline to charge for a checked bag and "to stop pouring water for free." Its sales policies and customer service, though, have enraged many flier...
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The airline allows small domesticated pets carried in a pet container at an extra fee. This includes: dogs and cats, household birds and rabbits (though the latter two cannot travel to or from Puerto Rico and the US Virgin Islands.) This is also only offered on domestic flights (which incl...
Spirit came in last place of all the airlines, with a paltry 67. But it's not all bad news. While Spirit still ranks lowest overall in customer satisfaction of any airline, its score also saw the greatest increase. The airline has made its myriad fees more transparent. Rather than feel ...
Free Spirit second-to-last in a separate analysis of the best airline rewards programs. For what it's worth, our analysis didn’t consider average fare costs, so Spirit was competing against more expensive full-service airlines. These head-to-head comparisons included factors such as fees and...
Go Savvygives passengers the choice between one carry-on bag or one checked bag and standard seat selection during booking. Go, the airline's base-level fare, provides options to purchase trip extras after booking including checked bags, standard seat selection, Wi-Fi, and snacks and beverages...
Spirit Airlines told a Puerto Rican mother to provide her toddlers passport, but when she couldn’t, she says an airline agent & a supervisor refused to allow her & her family to fly from California to the island of Puerto Rico.