Let's pick consoles as a good example: we found 200 million global households that will play console games. And that number really hasn't changed in the last five, six years. We've raised the price of games. We went through COVID. We found ways of getting more ...
A quick perusal of my entire feed reinforces my point, though. The sheer number who did go to one of these esteemed institutions (I generally follow people in “important” positions in business, journalism, academia) proves the career impact of attending one of them, or the U.K. equivalen...
Because it can’t just be a fight over the same customers that we’ve all seen every year — your average age of your [customer] goes up by one year every year, because it’s the exact same demographic that’s just moving with you. All of those things were important when we th...
this will allow M&S to greatly increase the scale and efficiency of its customer support, while putting that time and those resources back into areas of the business that sorely need them.