Ridiculous customer service! Big waste of time! Topics: time on hold file a complaint login help hours wasted ask for supervisor wasted time credit card must wait never again Shared Phrases: received an email waste of time hold for 30 minutes ...
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Click hereto send an email to SWA's Customer Complaint department and let Southwest know that it’s time to make things right. Helpful Resources < Podcasts & Videos > 8/31 – Casey Murray and John Murphy, The FutureJune 19, 2023
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I then received an email at the time the flight was supposed to take off in Burbank that said I had not canceled the flight and that I would lose all my money because I had not canceled it before the time of the departure. The huge storms in Dallas was not my fault, and Southwest ...
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great is that it wasn’t sent in response to a complaint. The passenger who received it didn’t send an email to Southwest; this was a proactive attempt to make things right. In fact, the Southwest employee who sent the email works in a department called “Proact...
But Southwest said it had listened to customers who sought more options, often desiring more comfortable, premium seats when they took longer flights. When customers decided to switch to a competitor from Southwest, the airline said, their No. 1 complaint was dissatisfaction...
I love the story about a time when former Southwest CEO Herb Kelleher received an email complaint from a customer about flight attendants using humor when describing their safety protocol in the event of a water landing. Instead of giving away free flights or apologizing for his e...