Currently, Southwest’s open-boarding policy automatically assigns passengers to a boarding group and seat number based on how quickly they check in to their flight. For an extra fee, the airline allows passengers to upgrade their boarding position depending on availability, and preboarding is...
Southwest Airlines says plus-size passengers who may have difficulty sitting comfortably in seats can get an extra seat for free.Southwest Airlines says plus-size passengers who may have difficulty sitting comfortably in their seats can get an extra one for free. The airline says if an adjacent ...
Southwest Airlines puts an end to open seating policyDALLAS– Big changes are coming toSouthwest Airlines.The Dallas-based airline announced Thursday it is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.The airline said the ch...
The airline said the changes are the next step in a “continuing strategic transformation” and are designed to “elevate the customer experience.” According to research conducted by the airlines, 80% of customers and 86% of potential customers said they prefer an assigned seat. Related Stories...
Many other airline companies make you pay if you want to pick your seat as opposed to a random seat being picked. With this change, Southwest also plans to offer extended legroom options, as well as red-eye flights. Hopefully, the free bags aren't next... ...
“The research is clear and indicates that 80% of Southwest customers, and 86% of potential customers, prefer an assigned seat,”the airline said in a statement. “By moving to an assigned seating model, Southwest expects to broaden its appeal and attract more flying ...
For more information about Southwest Airlines’ Extra Seat policy, visit https://support.southwest.com/helpcenter/s/article/extra-seat-policy 5.1.5. Unaccompanied Minors.Reservations for Travelers, ages 5-11 traveling alone, are not permitted in the GDS. Unaccompanied Minor (UMNR) bookings not ...
Under the current Southwest policy, flyers who encroach on a second seat can pay for two seats when they book, but then receive a refund for one seat after the flight. Such advanced purchases make inventory management easier for Southwest, but the airline's policy also states that flyers who...
Discover how we are improving the customer experience at Southwest with initiatives like upgraded wifi, in-seat power, larger overhead bins, and boarding and booking flexibility.
The Dallas-based airline has a "Customer of Size" policy that allows for overweight passengers whose body does not fit in one seat -- a boundary that is delineated by the armrest -- to get "the needed number of seats" for free.