STANDARD OPERATI NG PROCEDURES 标准工作程序HOUSEKEEPI NG DEPARTMENT 客房部GENERAL 总述Task No: Description1. Grooming and Ap
索珀格旅馆(Soperga Guest House) 米兰,预订后可查看详细地址显示地图 旅客若想住在米兰的米兰中央车站,那么索珀格旅馆将会是一个便捷的选择。米兰中央火车站位于距离该酒店大约500m的地方。著名的景点Memoriale Della Shoah Di Milano、Edificio Montedoria和Casa di Adriano Celentano均可步行很短距离到达。查看更多...
Request for guest room number 标准: Standard: 为保证客人的安全和隐私,前台员工不得向店外客人或通过电话泄露客人的房间号码。 To safeguard guests’ privacy and security, guests’ room numbers must never be disclosed over the desk to visitors or by telephone. . 程序: Procedures: 1.当店外客人要联...
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The guest may call to inquire at all times. 任何离店房被发现有遗留物品时必须马上给客房部办公室打电话,客人也许会随时来询问 -Housekeeping Department clerk should record it on the LF record sheet. 文员必须如实记录在相关单据上 -Hand it over while you go for lunch. Never put any found item at...
received for each room number, number of occupants in room. 由3--11名员工制定出的显示每个住房的收入和住房人数的报告。 Rooms StatusAvailability of guest rooms for sale, i.e. ready, check out etc. 客房销售的可用性,如就绪,离店等。 Run of the House RateAn agreed upon rate generally priced ...
Manual 客房部-制度和流程指南 Subject:HOWTOGREETTHEGUEST Ref: 参考号:RMS-HSKP-SOP-006 主题:怎样问候客人 Prepareby:DirectorofRoomsDivision 起草:房务总监 Approvedby:GeneralManager 批准:总经理 Date: 日期:2007-08-28 Date: 日期:2007-08-28 OBJECTIVE 目的 Showyourgreatrespectandcourtesyfortheguest. ...
10)确认标记是否正确并做好记录 STANDARDSTANDARD OPERATINGOPERATING PROCEDUREPROCEDURE 撤出餐车餐盘程序 TASK NUMBER: 042 DEPARTMENT: Housekeeping DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: 2 minutes Why is this task important for you and our guests? Answers: 1. 我的责任是确保给客人提供满意的服务...
Call a taxi for guest, explain the hotel address or direction to driver. Issue ‘Take Me to Hotel’ card to guest, log down taxi number for record. Then farewell to guest: “ I hope you will enjoy your stay with us, Mr/Ms…” During the call taxi, double check with guest pieces ...
3.Reservation agent has to trace for the confirmation letter from the company/travel agent well before guest’s arrival and attached to the form and pass onto reception upon arrival. 在客人到达之前预定部员工从公司或旅行社处得到确认信并贴上表格交到接待部。 4.If any variation against original co...