Neat interface as every ticket is properly organized automatically. Cons: When creating workflows, it has limited triggers and actions. Reporting capabilities are basic. 15. Hiver Hiver is a Gmail-based customer service management software that is perfect for lean customer service teams that do not...
Best forPoint and click workflow creation and comprehensive automation. Zoho Creator is first and foremost a low-code app developer that anyone can use to create a responsive application for a variety of business use cases. You get a visual builder and drag-and-drop mechanism to create apps fo...
Why I picked Kissflow Workflow:I chose Kissflow Workflow for this list because the software's large bank of workflow templates that users can choose. You can can also opt to build your own. Additionally, the drag-and-drop form builder is accessible to people without coding experience, which...
New ticket confirmation If the ticket has been created, notify the requester. Use this template Send second follow-up If the ticket status is Pending for 3 days after the follow-up, send a second follow-up. Use this template Feedback request If the ticket status changes to "Solved," send...
When no one is available to answer questions, you can even set up a workflow so customers can send a support ticket directly from the live chat window, and your team will get notifications. LiveChat integrates with dozens of other services, includingpopular CRM softwaresuch asHubSpot, Google ...
You can create custom ticket fields and modify the display to align with your team's workflow. It even offers a ticket submission form where customers can open web-based tickets that are managed within the app. I like Hesk for basic customer support situations that only necessitate tracking ...
And, because many of your customers will be better able to serve themselves, your support staff will be better able to help those who do need hands-on support.Showmojo, for example, improved its support response time by 300% due to cutting its support ticket numbers by 30%. ...
For example, organizations can establishomnichannel routingto automatically direct customer or employee requests across multiple support channels, factoring in agent status, capacity, skill set, and ticket priority. Doing so can reduce wait times,increase agent productivity, and boost customer satisfaction...
This includes robustService Desk Software for MSPs. This solution is designed tostreamline your IT workflow, automate as much of the process as possible, and save you time without impacting results. It includes powerful ticket management features, quick ticket creation for your clients, a dedicated...
WriteFreely - Writing software for starting a minimalist, federated blog — or an entire community. (Source Code) AGPL-3.0 Go Booking and Scheduling ^ back to top ^ Event scheduling, reservation, and appointment management software. Related: Polls and Events Alf.io - The open source ticket rese...