Customer tracking software provides the capability for tracking service issues; complaints and complaint handling; referral information; prospects; source of prospects and clients; orders; quotes; and more. Use tracking software to manage all aspects of your customer relationships and to improve service....
Capture Voice of Customer with Sprinklr's online survey software by tracking across all social channels and filling in missing gaps identified by AI.
Visitor tracking and analytics: Advanced tracking and analytics provide insights into visitor behavior, helping businesses understandcustomer needsand improve their services. Metrics such as chat duration, response times, andcustomer satisfactionscores are crucial for performance evaluation. ...
Effective customer complaint tracking is essential for compliance.Customer complaints are inevitable in any industry, but they take on a greater level of significance in the life sciences. Effectively tracking and resolving complaints is essential for compliance, especially when those complaints have to ...
Choose for:Tracking customer behavior, website analytics Suitable for:Mid-sized to large business Price:Available on request Features: Comes with a simple and easy-to-use analytics dashboard. Doesn’t require you to create trigger events to track website traffic. ...
Call tracking software has a lot to offer to marketers who want to make the most of their online and offline marketing campaigns. It can streamline lead nurturing, sync marketing data, help map customer journeys, and greatly influence customer support. Such software usually is suitable for both ...
Comes with a command center that allows customer-facing teams to track their daily tasks. Lets you communicate with customers in real-time from within the product. Comes with features, such as account management, alerts, activity dashboard, activity tracking, churn & client management, content cre...
Take the stress out of your employee time and attendance tracking, eliminate errors and reduce costs with our easy-to-use suite of software, hardware, and mobile apps. White-glove customer support Scalable with your growth Easy-to-use
Centralize customer support tickets, enabling assignment to agents, priority settings, and progress tracking Create a self-service knowledge base to assist customers in finding answers and troubleshooting common issues Offer real-time customer support via live chat ...
Yeswareis one of the few email service providers that targets sales teams rather than marketing, and their email tracking features reflect that. With Yesware, sales reps can see and monitor leads and their email behavior throughout the customer journey. The reporting features also measure outbound ...