Through an intuitive interface,Smaplyenables users to create a customer journey map that shows the overall emotional journey of a user by channel. They also offer a “live share” mode so you can broadcast your customer journey map during meetings, ensuring that the most up-to-date version is...
Founder of Spark Design Thinking Studio Break down silos and connect teams around customer journeys Create a sustainable CX improvement process; Align people from different parts of your organization about your customer needs and journeys; Collaborate on journey maps and personas from any part of the...
Founder of Spark Design Thinking Studio Break down silos and connect teams around customer journeys Create a sustainable CX improvement process; Align people from different parts of your organization about your customer needs and journeys; Collaborate on journey maps and personas from any part of the...
Journey Map Editor Build your journey maps with Smaply's intuitive drag-and-drop tool. Visualize and integrate various data types to enhance your business CX strategy. Work together to create customer journey maps in real-time or asynchronously. Smaply remains stable, even with a poor internet co...
Personalize the pageMap to target segmentsReports Create personalized variations of content, copy, layout and design across the entire visitor journey. Leverage AI-driven content recommendations to influence every step in the customer journey. Maximize the content that resonates with the audience, improv...
Journey Map Editor Build your journey maps with Smaply's intuitive drag-and-drop tool. Visualize and integrate various data types to enhance your business CX strategy. Work together to create customer journey maps in real-time or asynchronously. Smaply remains stable, even with a poor internet co...
While a customer journey map helps you utilize your strategies more effectively, given that it lets you visualize how each funnel stage influences your end goals, it does have some drawbacks. For instance, traditional customer journey maps often present an idealized version of the customer journey,...
Journey Map Editor Build your journey maps with Smaply's intuitive drag-and-drop tool. Visualize and integrate various data types to enhance your business CX strategy. Work together to create customer journey maps in real-time or asynchronously. Smaply remains stable, even with a poor internet co...
Journey Map Editor Build your journey maps with Smaply's intuitive drag-and-drop tool. Visualize and integrate various data types to enhance your business CX strategy. Work together to create customer journey maps in real-time or asynchronously. Smaply remains stable, even with a poor internet co...
Journey Map Editor Build your journey maps with Smaply's intuitive drag-and-drop tool. Visualize and integrate various data types to enhance your business CX strategy. Work together to create customer journey maps in real-time or asynchronously. Smaply remains stable, even with a poor internet co...