Since I’ve written on those issues many times, no need to belabor that point. So I’ll simply share this chart showing the dramatic change in the age-dependency ratio between now and the end of the century. The bottom line is that America’s Social Security – and systems in other ...
Related resources Customer Service Omnichannel Customer Service 13 min read Customer Service Generative AI Customer Service 10 min read Customer Service Customer Service Experience 13 min read Customer Service Customer Service KPIs 14 min read SEE MORE...
Ideally, your customers should feel like they don’t need to put in a ton of effort to get their questions answered. Low CES scores can point to more satisfied customers overall. Positive, neutral and negative sentiment Throughsentiment analysis, you can learn a lot about what your customers ...
This realization turns onboarding into a make-or-break process. Ask yourself: Are you empowering your customers to make the most of your product or service from the start? Doing so requires a combination of resources. From self-service options to product videos and beyond, companies should stri...
We then employ these measures for a comprehensive analysis of a product team at the German IT security company genua GmbH, showcasing our method’s success in identifying and locating community smells. Specifically, we uncover critical community smells in two areas of the team’s development ...
In the first stage of group formation, which begins with the first interaction of the students, the group members set a frame of action that will help them to achieve the objectives until the transition point is reached halfway through the collaborative work. When the learning group reaches ...
Aging at home is related to feelings of attachment to their home and social connections to the community, sense of security and a feeling of autonomy. It reflects and reinforces a sense of attachment to the home and the neighborhood, with improved well-being and social connectedness as a ...
Pinpoint the high-priority actions Social media monitoring and KPI tracking can reveal priority of actions depending on customer engagement. In case of a brand crisis, for instance, tracking customer sentiment can help take swift action with a public apology and if you send personalized responses,...
Assuming a certain target rate of return, how long does the retiree have to survive to break even from a financial perspective? Lots of questions. Let’s look for the answers. Here’s the link to the Google Sheet: Evaluating Annuity, Pension, Social Security Google Sheet ...
Change-point detection To identify phases characterized by different combinations of the language categories, we identified change-points—periods in which the values of all categories varied considerably at once. To quantify such variations, for each language category c, we computed \(\nabla ({z}_...