A question we often hear from small business owners is, “Which social media platform is right for me?” It’s a great question for those trying to determine where they should spend their time on social media marketing efforts. To get the answer, we need to dig a little... ...
Depending on how you word your message and conduct yourself on social media, it can go viral and your business can get brand recognition, or, on the flip side, it can go viral for all the wrong reasons. That’s why it’s important for businesses to conduct themselves properly on social ...
ThinkViral is a full-service Social Media Sales & Marketing company based right here in Kansas City. To paraphrase the company’s own words, they help setup your website as an inbound marketing hub and they “help you set up a framework to consistently bring in new business”. The company...
The primary plus point of utilizing social media services is that it is comfortable to find information, give details, and converse through it. Moreover, it allows us to widen our friend circle and remain in touch with our near and dear ones in an easy manner. On the contrary, the major...
More on using social media for customer service If you're looking for more advice on providing great customer service over social media, download these platform-specific tip sheets: Tips for Providing Great Customer Service on Facebook Tips for Providing Great Customer Service on Twitter ...
At one time, taking a day or more to respond to a customer was acceptable. But now most consumers demand instant access and gratification. That’s why leading brands in social media customer service, likeMeUndies, set goals for faster response times. When the underwear brand set a goal of...
have them give you a weekly/monthly report/training session on how they are using social media. If you are outsourcing your social media efforts, make sure that the consultant or agency handling your efforts keeps you as involved as possible in what they are doing. For example I offer outsou...
(Edelman2018). Considering that social media has become one of the best places for brands to engage with consumers, build relationships, and provide customer service, it’s not only in the best interest of social media platforms to “do better” in terms of policing content, but the onus ...
When I visit a website or blog and find something interesting that I would like to share with others, it is helpful if the site has social media sharing buttons. With the popularity of Bluesky increasing I’ve noticed that not many sites have updated their sharing buttons to include Bluesky...
It’s time for a better full-service agency experience. Get Started Providing Social Media Management and Strategy since 2011 Are you ready to bring your brand’s voice to the center stage that is social media? Whether you are already a part of the social space or not, your next customer...