Customer service texting can make your help desk faster, more personable, and more reliable. Find out how SimpleTexting makes it a sinch.
Notify customers on case updates, send and receive text messages to your contacts and groups. What is Text(SMS) messaging for Dynamics 365 Customer Service? The solution enables the users to automate real-time text message updates to the customers to keep them informed of the case progr...
Asdetailed byBloomberg’s Justin Bachman, despite its ubiquity, SMS text messaging —“arguably the world’s most favored form of communication” — has largely been ignored as a customer service channel by businesses, particularly large corporations. Instead, SMS has historically been used as a on...
This seamless integration of inbound and outbound messaging means businesses can engage with their audience in a more personal and efficient manner. By using the same number to send and receive text messages, companies can streamline their communication processes and enhance customer engagement. Two-wa...
SimpleTexting is a business text messaging service that lets SMBs connect with customers via SMS for marketing, customer service, sales, HR, and more!
The first impression is also the last impression. So, why not make it the best one for your customer by simply using these best text templates for your customer support team? SMS Template: Hi (first name) (last name). I am (your name) from (your business name). Thank you for reachin...
SMS Statistics for Business: SMS opened compared to 20% of emails Text that are read and responded to within 3 minutes of delivery Customers who have gained value from SMS loyalty programmes Customers who want offers sent via SMS We know that communications need to be instant and secure. ...
Select Edit appointment type next to the service you want customers to receive text messages for.Turn on the Allow for text message notifications toggle.When you enable text message notifications for a service, check the consent box to confirm the attendee ...
It was very easy to set up autoresponders and send campaigns. I was impressed by how fast and friendly their customer service team was, too! Greg BeckerFranchise Owner at Burgerim SimpleTexting makes scaling a text program easy for any business. Their support is fabulous! I love that you ...
Select Edit appointment type next to the service you want customers to receive text messages for.Turn on the Allow for text message notifications toggle.When you enable text message notifications for a service, check the consent box to confirm the attendee has opted in to receiving text message ...