译自SLA vs SLO vs SLI: What’s the Diffe…阅读全文 赞同 添加评论 分享收藏 今晚直播丨SLA质量体系下的业务高可用建设 dbaplus社群 已认证账号 近年来,为了保障业务连续性,各大企业纷纷建设业务高可用体系。这一过程中,如何把握维护业务质量的“度”,改善过度设计、过度优化或过度...
What's the difference between SLO vs. SLA? Cloud SLA best practices for a strong UC strategy Related Terms What is product as a service? Product as a service (PaaS) is the concept of selling the services and outcomes a product can provide rather than the product ... See complete defini...
associated with an SLA. SLOs describe, usually in measurable terms, benchmarks or goals set by the parties involved around the services aproviderfurnishes a customer within a given time period. For example, when used as acall centermetric an SLO might be for the service provider's agents to...
Common agreements incorporated in an SLA typically include an agreement overview, a description of services, any exclusions or exemptions, the service-level objective (SLO), security standards, in-placedisaster recoveryprocesses, service tracking, change processes and the service termination process. Depen...
What happens if agreed-upon service levels are not met? SLAs include agreed-upon penalties in the event a service provider fails to meet the agreed-upon service levels. These remedies could be fee reductions or service credits against the fees incurred by the customer as well as termination ...
What happens if agreed-upon service levels are not met? SLAs include agreed-upon penalties in the event a service provider fails to meet the agreed-upon service levels. These remedies could be fee reductions or service credits against the fees incurred by the customer as well as termination of...