SLA,即服务等级协议(Service Level Agreement),是一种在服务提供者与客户之间签订的合同,明确规定了服务的质量、可用性和责任等方面的具体要求和标准。SLA 是确保服务质量和客户满意度的重要工具,广泛应用于信息技术、通信、云服务等行业。以下是关于 SLA 的详细解释: 核心要素 服务描述:详细说明所提供服务的内容和范...
After understanding what a Service Level Agreement (SLA) is, you might want to dive deeper into how to monitor them effectively. A good next step is to explore the, which provides insights into the performance of your SLAs over time. This can be crucial for identifying patterns and areas fo...
24h 12h per day, Monday to Friday * Severity is estimated by Tempo based on the impact of the specific incident on the customer ** Excluding national holidays in Canada What does Support include / exclude? Includes: Addressing technical problems that cause an interruption to service availability ...
这里的 SLA （Service Level Agreement，服务等级协议）是软件服务领域中一个非常重要的概念，定义了服务...
Our Basic Service Level Agreement (SLA) is free-of-charge with all our Dedicated Servers and Private Cloud at no additional charge. 24/7 support by highly trained and certified engineers Hardware checks, including memory, processor, & HDDs Replacement of broken hardware Return of hardware to its...
During the Term of the Service Agreement (as applicable, the "Agreement"), the Covered Service will provide a Yearly Uptime Percentage to Customer of at least 99.9% (the “Service Level Objective ” or “SLO”). If GW Solutions Ltd does not meet the SLO, and if Customer meets its obliga...
服务协议(Service Level Agreement，简称SLA)是服务提供商与客户之间的协议。服务协议是基于服务本身，用于...
SLA：服务级别协议（英语：service-level agreement，缩写SLA）也称服务等级协议、服务水平协议，是服务提供商与客户之间定义的正式承诺。SLA的概念，对互联网公司来说就是网站服务可用性的一个保证。这里注意定义中所说的服务等级，SLA通过计算服务的正常运行时间百分比来定义该级别，例如：服务 X 的 SLA 为99.99%，...
SLA (Service Level Agreement) - 服务水平协议 2024-07-24 1484 详情 报告 跨境服务 文章 在跨境电子商务领域,服务水平协议(SLA)是确保交易顺利进行、服务质量保证和客户满意度的关键因素。在与供应商、物流服务商及客户的日常互动中,SLA扮演着至关重要的角色。
标准版、企业版等，每个级别的云服务在性能、稳定性和安全方面都有不同的保障。简而言之，服务级别协议就像是你和供应商之间的契约，明确了服务的等级，以及在不同等级下，供应商应提供的具体服务内容和标准。这确保了服务的透明度，同时也帮助消费者根据自身需求，选择最适合自己的服务等级。