Bad customer service, on the other hand, results in unhappy customers, poor reviews, and lack of repeat custom. It is not hard to see why organisations strive for good customer service. This page provides an introduction to customer service, and the skills required to ensure that your organisa...
Customer Service: Personal Skills for Professional Success In a traditional sense, customer service is front line— ringing up a sale, waiting tables, answering phones in a call center. In a broader sense, customer service lies in the hands of the support staff, the administrators, people like ...
While reflecting back the words that customers use to express emotion can be a great way to build on this customer service skill, there are lots of other ways to help convey empathy over the phone. For example, using lots personal pronouns – such as “I” and “you” – helps convey...
Customer service empowerment means management trusts representatives to make good judgments based on their training and experience. Empowering representatives lets them apply their knowledge and skills when interacting with customers. Employees can work more efficiently and be more creative with this independe...
Build your network: Networking is a powerful tool to improve your customer service skills. Join the Serviceblazer Community to learn tips from fellow service pros and keep up on customer service trends. You may find a mentor who can help you up-level your career with coaching.H...
Trainers who are responsible for training on customer service skills need to take these differences into account. E-learning or online learning offers several ways to make customer service training more effective, affordable, and scable for a quickly changing business environment. ...
As anyone who’s worked in customer service can tell you, things don’t always go as expected on the job. Customers often have unexpected requests, and new problems pop up all the time. Being able to adapt to these unexpected problems and develop new solutions on the spot is a good qual...
For additional ideas on listening to the customer and providing excellent customer service, get a copy of Customer Service Skills for Success. Categories business phone etiquette, Customer communication, Customer Service, customer service 101, customer service over the telephone, customer service representa...
Many customer service skills can be learned and refined with practice. Here are 10 tips to provide top customer support and gain loyal customers.
This section might not seem important, but every recruiter expects to see an education section that’s properly laid out and contains the info they need. Here’s how to get it right on your CV for a customer service job. If you’re a school leaver then include the name of the school,...