The phrase case manager has been defined many ways since the enactment of the Health Maintenance Organization Act of 1973 ( http://www.ncbi.nlm.nih.gov/pubmed/803289 ). Case managers initially served as resource managers, discharge planners, and utilization managers. Roles now include care ...
First-line managers play an important role in a company's success as they are significantly involved in the day-to-day operations, guiding the employees through certain courses of action to help them accomplish the organizational goals. In order to do so successfully, management skills such as ...
This online, fully interactive course is designed to develop managers' coaching skills as an approach to help manage a full range of typical scenarios.
As we move down the hierarchy, more technical skills and less conceptual skills are required by managers as managers at lower-levels deal with job techniques more than framing plans and policies. At higher levels, the need for analysing the organisation, envisioning its future and coordinating the...
It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication. 展开 ...
As mentioned earlier, compromise isn’t the goal in diplomatic efforts; designing suitable approaches for the parties to succeed is. In the case above, the senior leader reserved the right to pick one direction over the other. Yet, her recognition of the opportunities inherent in both views all...
Advanced coaching skills Situational coaching case scenarios and skill practice Model coaching from workshop leader(s)Phase II – Follow-up Integration Session Using new or expanded skills in the workplace often presents immediate challenges for manager coaches. A focused follow up over a period of ...
Coursera course“Coaching Skills for Managers”byKris Plachy. The tools “Resisting What Is” and “Tell me Where I’m Wrong” have been covered in the course “Coaching Practices”. Clean Language, that David Grove developed, contains the questions “What kind of…?” and “Is there anythin...
In this case, we swapped “charisma” with “popular” because it made more sense. Leadership Skills Examples for a Resume—Team Leadership Skills Team leadership skills impact a tight-knit group. They’re different from organizational leadership qualities that cover multiple teams. What team leader...
Learn the three skills managers need to become leaders and how soft skills fit into the larger picture of employee development.