Setting Off-work Auto-Reply You can also switch onOff-Work Auto-Replyfor auto-reply messages to be sent to buyers who initiate a conversation out of working hours, andEditthe message you’d like to send out. Editand select the days you'd like to set the auto-reply for, and set your ...
Setting up an auto-reply for vacations While you are away, you can set up an auto-reply message to maintain your shop's chat response rate. Letting your customers know that you are away through auto-reply helps to manage their expectations, leading to better customer satisfaction. You can s...
auto: automatically created; manual: manually created. PriceSource string `json:"price_source,omitempty"` } type GetItemDetailResponseItemAttribute struct { // The Identify of each category AttributeID int64 `json:"attribute_id,omitempty"` // The name of each attribute AttributeName string `json:...
I tried to contact CS team NUMEROUS times but all I get was auto reply OR they are checking and will get back in 48H and no updates from them until I have to reach out again. Their live chat always do not have available agents. I am still waiting for an update on my inquiry. ...
2. Auto-Reply Under the Auto-Reply tab from the Chat Settings page, you can set up an automatic message of up to 500 words: Default Auto-Reply Default auto-replies are messages that are automatically sent when a shopper initiates a conversation. ...
Set up Auto-Reply Auto-Reply lets you create pre-saved messages that will be sent automatically when you receive a message from a shopper. For instance, you can set an auto-reply to inform shoppers that: Their enquiry has been received ...
Set up an auto-reply message to welcome new shoppers Auto replyis an automatic message sent to shoppers after they initiated a chat. The auto reply message can be: Common questions from shoppers Shoppers' questions typically cover the following3 topics. Be prepared toanswerthese commonly asked qu...
Activate Vacation Mode if you're away to avoid late shipment and non-fulfilment. You can also set up chat auto-reply to send an automated message to buyers in order to not affect your chat response rate. Note: Vacation Mode prevents buyers from placing new orders, but you are still requir...