utile Meditation is good&SO, start thinking before anyone follish anything, try to understand the facts, and make a flash back, analyse then may be you will get to the right decision in the case, when you alone can decide? Other ways again go back to the source of your problem, think...
(Eds) How to Analyse Talk in Institutional Situations: a Casebook of Methods. Continuum, London, pp. 12-24.McHoul, A., & Rapley, M. (2001). How to Analyse Talk in Institutional Settings: A Casebook of Methods. London: Continuum....