解析 解答:在ServiceNow的Incident Management模块中,创建一个新的工单可以通过两种方式实现。第一种方式是在系统主页上点击“新建工单”按钮,然后在弹出的页面中填写工单的相关信息,如标题、优先级等。第二种方式是通过发送邮件的方式创建工单,将工单信息发送至指定的ServiceNow邮箱地址,系统会自动将该邮件转换为工单。
This data and functionality supplies device context, alerts, and performance data to ServiceNow, giving device-related details to support agents directly within a ServiceNow incident. Self-help functionality Self-service capabilities help our support incident requestors help themselves, by supplying ...
” said ServiceNow CFO Gina Mastantuono. “Our robust results show that the world's best‑run enterprises are choosing ServiceNow to drive their digital transformation roadmaps. With the capabilities unlocked by generative AI, the window of opportunity is even more...
Survey Projects Workflows Workflows Basic Overview Workflows in Global Navigation Events Tasks Workflow Loops Sharing Workflows Workflows Run & Revision Histories Workflow Settings Workflow Notifications XM Directory Triggers in Workflows Stats iQ Text iQ CX & BX Dashboards 360 Engagement Life...
year has not changed. And as you would imagine, a focus of our capex is on AI and GenAI. But as we talked about at our Financial Analyst Day, it's already baked into any guidance that I would have given you. So I wouldn't take into account any quarterly kind of timing-related ...
An incident in ServiceNow flows to Azure DevOps as a bug to be addressed Attributes, default and custom fields, attachments, comments, relationships, and status updates are exchanged in real-time from within their tools A collaborative environment is created through synchronizing comments and files ...
Near real-time monitoring. We wanted near real-time monitoring for all aspects of ServiceNow, not just the business-process results from each module, such as incident management or problem management. We needed to know immediately if an underlying technical component had an issue. ...
With Now Assist through GCC, government agencies can use ServiceNow’s GenAI capabilities for key use cases like code generation, case summarization, incident summarization, and GenAI‑powered search to deliver services quickly and effectively, leverage resources more efficiently, as well as build trus...
In this section, you will read through the questions and answers related to the ServiceNow version and its new features. Let’s take a look! 1. What is the latest version of ServiceNow software? Now platform Vancouver release is the latest release of the ServiceNow. It was released on Septe...
Related reading: Asana vs. Jira: Which is best? Trello vs. Jira: Which project management tool is right for you? Zendesk vs. Jira Service Management: Which do you need? Salesforce vs. ServiceNow: Which is best? The best Jira alternatives This article was originally published in August 2023...