Knowledge management is the systematic process of gathering, organizing, and sharing an organization's information and expertise for easy access. Technical resources, instructional documentation, FAQ pages, etc. are examples of knowledge that should be made available through knowledge management. We learn...
What is knowledge management?
Genpact's experts bring a unique combination of industry knowledge and user experience (UX) and human-centric design expertise, as well as ServiceNow's tech competencies. In fact, we're one of just five global systems integration partners for theServiceNow Disputes Management platform. ...
Mastery Series: Elevate Your HR Service Delivery with ServiceNow Knowledge Management November 5, 2023 Discover the power of ServiceNow HRSD Knowledge Management with this comprehensive guide. Learn how to streamline HR processes, enhance employee experience, and ensure compliance through documentation, SOPs...
Integration prerequisites Integration permissions Security findings Instance security User security Incident management Knowledge management Integration and access Edit Issue Products … ServiceNow ServiceNowThe ServiceNow integration detects a variety of data loss prevention, account misconfiguration, and...
Limit limit integer Maximum number of records to return. Query query True string Text to search for. Filter filter string Encoded query to use to filter the result set. Kb kb string Comma-separated list of knowledge base sys_ids. Returns Body GetArticlesResponse Get...
Customer Service Management: What Is It and Why Does It Matter in 2025? Read More Blogs January 3, 2025 Aelum Consulting ServiceNow vs Salesforce: A Comparative Guide (2025) Read More Contact us Request A Quote At Aelum, we leverage IT security and automation to help you: If you have ...
Knowledge management. We’re improving how our helpdesk agents and users access knowledge for IT support. Consolidating external knowledge sources into ServiceNow centralizes our knowledge management effort and makes the knowledge they contain available across other service-desk processes, such as incid...
Limit limit integer Maximum number of records to return. Query query True string Text to search for. Filter filter string Encoded query to use to filter the result set. Kb kb string Comma-separated list of knowledge base sys_ids. Returns Body GetArticlesResponse Get...
P1 incident management. These critical situations traditionally require hours of intense collaboration, often conducted through rapid-fire verbal communications that leave behind incomplete documentation. Through careful analysis, we discovered that combining Copilot’s advanced transcription capabilities with Now...