• Future-ready – align with the ServiceNow Common Service Data Model (CSDM) for interconnected shared data to power enterprise-wide value. Download PDF Share this storyProductsCustomer Service ManagementFinancial Services OperationsIT Operations ManagementIT Service ManagementCustomer DetailsCustomerAonHeadq...
The Now platform is asingle platform with one data model, one code base and one architecture, enabling speed, productivity and innovation and offering a one-stop shop for automation and simplification of manual processes. It ishighly flexible, scalable, and extensibleand can be enhanced with addit...
基于“one code、one data model”的产品布局思路,实现企业层基础数据共享,公司逐步形成平台+应用的产品体系,应用场景亦从早期IT先后扩展至客户服务、安全、HR等领域,2018年成立创新业务部门NowX,力争每年推出1~2个新产品。 源于良好产品竞争力、市场格局等,公司现金流(FCF Margin 28%)、运营利润率(Non-GAAP,20%)...
一方で、継承された高度にカスタマイズされたデータモデルから脱却する取り組みの中で、ServiceNow Common Service Data Model (CSDM) の実装が進められています。 Antanasov 氏は言います。「従業員の日常を楽にしたいだけです。 ITSM、SPM、HRSD、CSDM を通じて、統合されたシングルプラット...
and service, all on one platform; and then, from a creator perspective with natural language, wiping out 60% of the productivity drag to actually get them to doing the code and inventing something. We're handling all of that today on one platform with one architecture and one data model....
Attract new business and build a loyal customer base with fast and fluid interactions. Create a seamless customer experience with an end-to-end CSM approach. Learn More Creator workflows Unleash the collective intelligence of your business by empowering tech and non-tech talent. Easily solve your ...
Customer Service Management (CSM) Utilize ServiceNow capabilities to deliver seamless customer experiences by connecting departments, streamlining workflows, and preventing issues proactively. Reduce the number of cases that need to be handled by agents. Strategic Portfolio Management (SPM) Make the most ...
Primary being the Customer Service Module (CSM) which also includes the standard ITSM modules. We also use the ITBM for Project Management for Project and Time integrations within the platform and GRC for our auditing and compliance. The CSM portal is our customer facing interface for clients to...
2)基于“one platform、one data model”的产品架构,坐拥全球最好的业务流引擎,公司亦从IT逐步扩展至CSM、HR等领域,而在上述领域,公司竞争对手主要以邮件、OA等传统分散厂商为主,竞争格局亦极为理想。 同时,技术+业务的产品特性,亦使得公司产品壁垒显著好于一般SaaS产品,并最终反映在公司突出的收入增速+FCF margin...
Remote tables.With remote tables, there's no need to import or store external data to temporarily view or use it. Connections dashboard.A single dashboard accelerates connections and simplifies credential management. ExploreServiceNow's vision for AI and CSMand see whychoosing the right ITSM tools...