Implementing Problem Management o Configuring Problem Management o Managing Problem State Labels o Mandatory Data and Fields o Auto Problem Assignment o Managing Problem Request Implementing Change Management o Auto Change Categorization o Managing Black-out windows o Maintenance Schedules o Change Risk ...
Once initial configuration is complete, please read our ServiceNow User Guide for instructions on how to use the integration. Walkthrough Video The following video captures the Integration Walkthrough process, which you can use as a reference while configuring the integration in your environment. Manag...
process mining and guided decisions. In addition, built-inmachine learningandpredictive intelligencecan simplify everyday work, while Engagement Messenger makes it possible to embed rich self-service experiences
The rollout required minimal organizational change management because Predictive Intelligence was automating an existing process and the service-desk team was already using an experimental AI tool for automated routing. Measure progress and review results. We measure all aspects of the feature-...
Change Management Integrating Jira with ServiceNow can help automate the change management process. When changes are approved in ServiceNow, they can automatically trigger actionable tasks or issues in Jira. Real-time Collaboration Jira and ServiceNow integration enables real-time collaboration between develo...
Global business services (GBS) Create a foundation for cross-departmental process standardization, automation, and operating efficiencies. Achieve business goals with reduced cost and risk. Risk and resilience Power your business with embedded risk management across the enterprise, removing silos so people...
Service catalog management With this ServiceNow module, learn to create Service catalogues, customize services, and much more. A user of Service catalogue, Back and end execution Creating catalogue item, record producer, order guide Create RITM and catalogue task ...
Avoid common and costly pitfalls with technical and process best practices. User adoption Drive faster adoption with change management and training programs for users. Smooth transitions Manage upgrades and other major events successfully with proven strategies. Deep insights Understand the value and perfor...
Nintex Process PlatformServiceNow IT Service Management Considered Both Products Nintex Process Platform Rita Joy Information Specialist Chose Nintex Process Platform Nintex Process Platform has a comprehensive guide, that equips subscriber regarding the use of the program. Further, the Nintex Process Platform...
Business Process Management professionals Middleware tool consultants professionals Any degree Freshers HP Service managers professionals BMC Remedy professionals Computer Associates Service Desk Managers professionals IBM Smart Cloud Desk Engineers professionals ...