服务级别协议(Service Level Agreement，简称SLA)，也称“服务水平协议” 服务级别协议是指提供 服务 的 企业 与 客户 之间就服务的 品质 、水准、 性能等方面所达成的双方共同认可的协议或 契约 。
Ambiguities, miscommunications, and unfilled commitments occur between customers, servicer providers, and internal departments for multiple reasons. Service-level agreements (SLAs) are an effective way to mitigate these setbacks and set clear expectations from the start of any business relationship. While...
1、服务水平协议 Service Level Agreements (SLAs)发布时间:2010-08-06来源: HYPERLINK 摘要:国内有不少企业,尤其是电信、金融、保险、制造业等,已逐渐意识到呼叫 中心在服务供应链上的价值,并将其定位从传统的服务中心转型为营销中心, 管理日趋规范化和专业化。记得在几年前,最初我们所接触国内的Call Center仍是...
Service level agreements: Your peace of mind.Focuses on customer services in the telecommunication industry. Warranties; Service guarantees; Expectations a user places on a service provider; Service level agreements; Remote monitoring and reporting of alerts.KirvanPaulEBSCO_AspCommunications News...
Using SLA's you can get information about events like the following: When the overall fault rate for a transaction is above 1% When the response time for a service is 15% below its historic norm When the maximum response time for the consumer of a transaction is greater than one second ...
包括:高速 … baike.baidu.com|基于28个网页 3. 服务级别协议 SLA--服务级别协议(servicelevelagreement) 服务提供商与客户之间的一个协议,用于规定服务提供商应当提供什么服务。 www.51testing.com|基于9个网页 更多释义
ABB’s Service Level Agreements meet the highest utilization and lowest downtime operation need of charging infrastructure. incorporating a decade of experience with thousands of intelligent fast chargers deployed across the globe.
4.13 Any other circumstances in which Tencent Cloud will be exempted or released from its liabilities for compensation or otherwise according to applicable laws, regulations, agreements or rules, or rules or guidelines published by Tencent Cloud separately. 5. Special Covenants 5.1 For SaaS-type Web...
For a disaster recovery implementation, Service Level Agreements (SLA) are used to define how resilient your system is at avoiding loss of data and reducing downtime when your workload becomes unavailable due to a disaster event.
aGELEN KWELL KWELL[translate] aeveryone wants to love 大家想要爱[translate] aOrganizational management 组织管理[translate] aService Level Agreements are agreed with all key external customers and suppliers. 服务水准协议同意所有关键外部顾客和供应商。[translate]...