: Go-to list for general discussions, troubleshooting and suggestions. You can subscribe to dl-ticket-service by either sending an empty email to or by usingGMane(group "gmane.comp.web.dl-ticket-service.general"). The archives are accessible via web throughhttps://www.mail-archive.com/dl...
Ticket creation and management: Allows users to create, assign, and track tickets throughout their lifecycle. Workflow automation: Automates repetitive tasks and streamlines ticket routing and escalation processes. Knowledge base integration: Provides access to a repository of articles, guides, and FAQs...
Neat interface as every ticket is properly organized automatically. Cons: When creating workflows, it has limited triggers and actions. Reporting capabilities are basic. 15. Hiver Hiver is a Gmail-based customer service management software that is perfect for lean customer service teams that do not...
Respond to tickets even when on the move or in the field, by simply replying to the email notifications you receive. The response is sent to the end user and appended to the ticket within the help desk, ensuring that all communication is actively stored in the ticket's summary. Google App...
Integration Description SDK Privacy and Security Statement FAQs Health Service Kit Introduction to Health Service Kit Health Service Kit Overview About the Service App-oriented Open Services Device-oriented Open Services Getting Help Accessing Health Kit Health Service Kit ...
Submitting a Ticket Online Map Kit About the Service Service Pricing Service Quota Android Service Introduction Version Change History Function Overview Function Experience Getting Started Preparations Configuring App Information in AppGallery Connect Integrating the HMS Core SDK Configuring...
and track customer data while looking at key performance indicators. Users can generate different dashboards to monitor and visualize specific ticket metrics. Strong integration capabilities allow customer service platforms to connect seamlessly with CRM systems, marketing tools, and analytics software. ...
While HubSpot is known for its user-friendly interface and CRM integration, it doesn’t quite match up when it comes to advanced automation and AI features. Zendesk provides sophisticated AI tools, like Answer Bot and AI-driven ticket routing, which can significantly streamline your workflows and...
Centralize your ticket management Integration Direct integration with mail servers, user directories (LDAP/AD), corporate databases and via web services (API REST) with any application. Full integration with any Web Service compatible application ...
If you’re using Slack for socializing with your colleagues, take advantage of our integration. Keep yourself notified about any new customer tickets or changes in ticket statuses. We have a built-in Slack plugin inside LiveAgent so that you won’t miss out on anything important. Simply flick...