In: ElMaraghy H, editor. Product Services Systems and Value Creation. Proceedings of the 6th CIRP Conference on Industrial Product-Service Systems. Beijing: IEEE; 2011. p.152-157.Uwe Dombrowski, Christian Engel, "Impact of Electric Mobility on the after Sales Service in the Automotive Industry,...
https://www.t-systems.com/in/en/industries/automotive/topics/automotive-industry/sales-after-sales-service-473590 https://www.mckinsey.com/~/media/mckinsey/industries/automotive%20and%20assembly/our%20insights/winning%20tomorrows%20car%20buyers%20using%20artificial%20intelligence%20in%20marketing%20a...
In the rapidly evolving automotive industry with direct to customer sales initiatives, new and somewhat-mature technologies and evolving infrastructure inside and arround the cars (e.g.charging solutions, etc.) providing exceptional customer service is no longer just a competitive advantage; it has bec...
and van Den Berg, R., "Servitization in the automotive sector: creating value and competitive advantage through service after sales", Global Production Management, Kluwer Publishers, London, pp. 538-45 (1999).Verstrepen, S. and van Den Berg, R. ( 1999 ), “ Servitization in the ...
coupled with the growing popularity of luxury and premium vehicles. The robust automotive repair and maintenance services sector for passenger cars is closely tied to domestic sales and per capita income levels in the country. Professional automotive solutions within this segment encompass various services...
This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix elements required for service marketing (people, process and physical evidence, re...
The automotive industry is undergoing significant disruption as private car ownership continues to decline partially caused by the rise of shared mobility in many parts of the world. In these new ecosystems, the touchpoints with end-customers is quickly shifting away from ...
With the development of the automobile industry, its after-sales service in the competitive position of enterprises is very important. From the perspective of proactive service angle, to direct at customer characteristics advance the neural network-based index optimization of weights-spectrum analysis met...
2007. "Performance Measurement of the after-Sales Service network--Evidence from the Automotive Industry." Computers in Industry 58 (7): 698-708. doi:... R Rathore,DDS Verma 被引量: 2发表: 2016年 Performance Measurement of after–sales Services for Automobile service centers using Quality Func...
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