Local GovernmentPublic ServicesService QualityCustomer SatisfactionCitizen SatisfactionSERVQUAL MethodPurpose: This study aims to assess the degree of satisfaction regarding service quality provided by the Transportation and Communications Division of the RegionKaragianni, Thomai...
Local government in the UK is not immune from the pressures driving successful organizations towards top quality services that delight their customers. Outlines some of the special features of local government service provision and the way in which these might affect the assessment of service quality....
Davies, K. and Hinton, P., "Managing quality in local government and the Health Service", Public Money & Management, January-March 1993, pp. 51-4.Davies, Ken; Hinton, Peter, Managing Quality in local government and the health service, in: Public Money & Management 1 3/1 (1 993) 5...
2]. The quality of health service delivery is salient to the satisfaction of the healthcare seekers with the services, utilization of the healthcare facilities, and healthcare performance [3,4]. Similarly, in Local Government Authorities
Using descriptive analysis, the findings demonstrate that the overall quality service delivery is satisfactory. Both citizens and staff feel that the local government involved in the study are able to deliver their services based on the needs of the clients. However, respondents also raise some ...
Organizations operating within the public sector-health care organizations, local government, police, emergency services, government agencies-have also come to realize that customer service and quality are critical strategic issues in the late 1990s. However, it is also widely recognized that such ...
The education service : in or out of local government? : the proceedings of the Sixth Annual Conference of the British Educational Administration Society, arranged by the Midlands Branch at the University of Birmingham, 23rd- 24th September, 1977 edited for the Society by Kenneth Lambert [The Soc...
Organizations operating within the public sector-health care organizations, local government, police, emergency services, government agencies-have also come to realize that customer service and quality are critical strategic issues in the late 1990s. However, it is also wide...
Based on Long Xiulin's deep understanding of the local natural conditions and market demands, he persuaded the young man to join the honey business. Embraced by mountains, Shibadong boasts abundant honey sources and breeds high quality bees. The business did not require much in terms of start-...
Users' satisfaction has a positive effect on their stickiness to WeChat and usage intentions. Stickiness is found to positively influence users' intentions for using WeChat services. However, the impact of interaction quality on satisfaction is surprisingly not significant. The mediating role of ...