with the service marketing.This especially forms a vital concept in the sector of Higher Education.Education brings light and ray not only to an individual but society and nation as a whole.Service quality in Higher Education is increasingly accounted as an essential objective in Educational ...
(2009), "Service Quality in Higher Education" Total Quality Management, Vol. 20, No. 2, pp. 139-152.Quinn, A., Lemay, G., Larsen, P., & Johnson, D.M. (2009). Service quality in higher education. Total Quality Management & Business Excellence, 20(2), 139-152. doi:10.1080/...
In public as well as in private sector the quality of education is an important factor that is considered for attracting and retaining the students who want to get higher education. Self-administered questionnaire was used in this study to collect the related data to establish the relationship ...
Quality in Higher EducationWelle-Strand, A. (2000). Knowledge Production, Service and Quality: higher education tensions in Norway. [Version electronica]. Quality in Higher Education, 6 (3). Recuperado el 27 de septiembre de 2005, de http://web.ebscohost.com/ehost/detail?vid=5&hid=125&...
Frances M.Hill , Managing service quality in higher education: the role of the student as primary consumer. Quality Assurance in Education, Volume 03, Number 3 . 1995Hill, F. M. (1995), "Managing Service Quality in Higher Education: The Role of the Student as Primary Consumer", Quality ...
Drawing on the experience of an Engineering School in Singapore, the paper explores the success factors of service quality in higher education by integrating the characteristics of SERVQUAL (an instrument for assessing students’ experience of higher education) and SQA (Singapore Quality Award). Data ...
Higher Education sector has a significant development in the increasing competition in educational aspects, which leads to the need for analysis and learning about the service quality in higher education.This study used the management study programs on Kopertis (Private Higher Education Government Agency...
The quality of higher education has become one of the main challenges facing educational systems in the last two decades. The promotion of services in the field of education and scientific research require active management that continuously improves academic services. In this study, ...
The Assessment of Non-academic and Academic Service Quality in Higher Education Problem Statement: Higher education is the fastest growing service industry on the globe which needs appropriate methods and strategies to meet the current students' needs, keep them happy, and attract more recruitments. ...
There have been so many recent changes in the universities. These changes force these institutions to provide better service quality. This study purposed to evaluate detailed exploration of service quality in the higher education by the instrument of service quality, Higher Education Performance (HEd-...