and A. J. Terry (1995), How Alitalia Improves Service Quality Through Quality Function Deployment, Managing Service Quality, 5(5): 25-30. :Ghobadian, A. and Terry, A.J. (1995), "How Alitalia improves service qu
Bluetooth Module Function Development Overall Structure of the Bluetooth Protocols Characteristic-based Interaction Process Supported Range of the DIS Characteristics Supported Range of the FTMS Characteristics FTMS Characteristics Huawei-defined Parameters in Advertising Packets Service Data AD Type of...
Service designQFDSTO modelTwo-phase fuzzy QFD modelOver the past decades, a great interest of quality function deployment (QFD) application has shift from industrial product to service sector. However, most previous studies focus on the first-phase of...
Nowadays, the companies are encountered with a strict competition mainly due to globalization. In order to survive, those companies have to plan and design their products or service levels in compatible with meeting their customer requirements and satisfactions.Serçin ÇİNPOLAT...
Quality Function Deployment ist eine in der Produktionstechnik seit langem international bekannte und in vielen Anwendungen bewährte Methode zur Qualitätsplanung von Produkten und Prozessen. Dieses mächtige Planungswerkzeug kann auch für die Entwicklung und Optimierung immaterieller Produkte eingeset...
Bluetooth Module Function Development Overall Structure of the Bluetooth Protocols Characteristic-based Interaction Process Supported Range of the DIS Characteristics Supported Range of the FTMS Characteristics FTMS Characteristics Huawei-defined Parameters in Advertising Packets Service Data AD Type of...
Depending on analysis of their feedback, 8 of 22 quality attributes were selected. The others were deleted because of absence of corresponding function in practice. Additionally, because of requirements of the State Council for the development of municipal government portals in China, we adapted the...
In high contact service environments, managing service quality is a function of employee development (Goldstein, 2003). Responding to calls for more integration of employee-focused practices in service quality research, extant research (e.g., Bell and Menguc, 2002, Feng et al., 2014) has forwa...
It’s important to provide ongoing training to support agents in their more complex roles. Focus on the development of both, including: Interpersonal skills:At the end of the day, how you make people feel is what matters most. Teach customer service agents the basics of communication, including...
Development Process Integrating the SDK Initializing Remote Configuration Setting In-app Default Parameter Values Setting Parameter Values in Remote Configuration Fetching Parameter Values from Remote Configuration SDK Data Security HarmonyOS Java SDK Version Change History Development Proce...