Journal of Service Theory & PracticeAkan, P. (1995) `Dimensions of service quality: a study in Istanbul', Managing Service Quality: An International Journal, Vol. 5, No. 6, pp.39-43.Dimensions of service quality:a study in Istanbul. Akan P. Managing Service Quality . 1995...
Learn about service quality. Understand what service quality is, identify the main objectives of service quality, and see the five dimensions of...
PHASE 2: How do these dimensions compare to those of traditional service quality? How can e-SQ be measured and thereby assessed? Definition of e-Service Quality (e-SQ) e-SQ is the extent to which a Website facilitates efficient and effective shopping, purchasing and delivery of products and...
CUSTOMER PERCEPTION ON SERVICE QUALITY OF COMMERCIAL BANKS: A CASE STUDY IN PENANG, MALAYSIA The main objective of this study is to identify customer's perception on the service quality dimensions in commercial banks in Butterworth, Penang. In this study three commercial banks are chosen to be an...
Went to the hardware store? 亲爱的乔治、I和您的录影,您不是in。 它是否是不错? 去五金店?[translate] aFunctional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies 功能质量和快乐质量: 维度的研究e-service质量在网上旅行社中[translate]...
Return policy unaccepable [translate] aexpected a declaration 期待一个声明 [translate] aConsumer perceptions of service quality: An assessment of the SERVQUAL dimensions. 服务质量的消费者悟性: 对SERVQUAL维度的评估。 [translate] 英语翻译 日语翻译 韩语翻译 德语翻译 法语翻译 俄语翻译 阿拉伯语翻译 ...
Thematic analysis of the data guided by the concepts of service experience and service quality, revealed that P2P accommodation has four experience dimensions (property/accommodation, hosts, local people/culture, and location) and seven service quality dimensions (home facilities, personal advice, ...
The study is intended to identify customer satisfaction and retention is critical for retail banks, and investigates the major determinants of customer satisfaction and future intentions in the retail bank sector. Identifies the determinants which include service quality dimensions (e.g. getting it right...
In the first approach three quality dimensions are used; physical quality, interactive quality and corporate quality. The ot... U Lehtinen,JR Lehtinen - 《Service Industries Journal》 被引量: 1111发表: 1991年 Service Quality Perceptions in Banks: A Comparative Analysis The results of the study ...
For this purpose, gaps 1 and 6 of the SERVQUAL model have been studied, as well as two new gaps, proposed for comparing customer perceptions and employee perceptions of customer perceptions. Service quality dimensions have been analyzed, considering a case study in Customer Centric Group Company ...