SLA Template The business template repository A Service Level Agreement template and example can be found below. Download SLA templates for PDF, InDesign or Word. Plus: Find out what an SLA template is and when to use one. Understand the different types of SLA that suit different use cases ...
Service-based SLA: A service-based SLA is offered when the agreement is based on the service or product chosen by the customer. It details the regular and additional services offered and the level of service. For example, the IT service desk provides different services to all requester...
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an ...
A business may have a Service Level Agreement with all of its clients. However, it could also have a separate SLA between the sales and marketing departments, for example. Multilevel Service Level Agreement Multilevel Service Level Agreements come in many forms. You can use this agreement to s...
02 SLA 包含两个要素，一个是 SLI，一个是 SLO。SLI（服务测量指标，service-level index）：这是...
2.1. SLA introduction Include a brief introduction of the agreement, relevant parties, service scope, and contract duration. For instance: This is a Service Level Agreement (SLA) between [Customer] and [Service Provider]. This document identifies the services required and the expected level of ser...
Service Level Agreement (SLA) TemplateCompany name
During the Term of the Service Agreement (as applicable, the "Agreement"), the Covered Service will provide a Yearly Uptime Percentage to Customer of at least 99.9% (the “Service Level Objective ” or “SLO”). If GW Solutions Ltd does not meet the SLO, and if Customer meets its obliga...
Service Level Agreement Policy Preview 1/3 Last Updated:May 7, 2025 Format:WORD Streamline operations and allow both parties to identify a proper framework for ensuring business efficiency and customer satisfaction with this policy. Fully Customizable— Good to use as-is or change as you see fit...
Service Level Agreement Example Let’s take a moment to look at how a service-level agreement would work in a real-life situation. Let’s look at a call center. They might have a service level agreement that defines the number of calls they answer in an hour. But a bakery could also ...