a rep is faced with a technical problem and has no idea how to go about solving it. Or, a customer wants help with a brand new product that your team hasn't quite gotten the hang of, yet. Rather than panicking, customer service reps should be ...
This course is designed to help you crack the Service Desk Analyst/ IT Support/IT Service Desk interview. When you want to become an IT specialist, you have to start from the basics, how they work, how to install operating systems and software, how they communicate, how to manage them, ...
Outside of the usual Microsoft Office Suite, any aspiring customer service expert should be familiar with the specificcomputer skillsto their job. For example, if you work in customer support, you’ll likely need to be familiar with Blazedesk or LiveChat. That’s why having a foundation oft...
What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people… Article 6 min read What is natural language understanding (NLU)? Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and… ...
Include a mix of soft skills,hard skillsand technical skills. For each skill, add a single sentence showing how you demonstrate it. Don’t just show, tell. E.g. CRM software: Proficient in PureCloud and Zoho desk. Check out these examples of customer service skills for your CV. ...
Check out thetop customer service interview questions and answersto better prepare yourself and boost your chances of getting the job. You can become an awesome agent even without much job experience.Typical resume skillsfor customer service include emotional intelligence, empathy, and clear communicatio...
I sat waiting next to a female employee sitting at her desk. She was on the phone and said 'Yeah' about twenty times while closely examining her tattooed arms and bird of prey fingernails. My emails to them asking about various things were just ignored. Their job advice is worse than ...
You can find Meredith's regular blog posts at Intelligent Help Desk Blog. I've followed Meredith's writing for some time, and I'm always impressed with how she [...] See More Tips For Being a Good Customer Posted on July 19, 2010 by Dennis Snow Instead of focusing on what ...
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Help desk support agent:May support internal employees or external customers. A help desk support agent may assist with technical issues for software, hardware, and systems. These roles may exist in various industries, including retail, e-commerce, telecommunications, healthcare, finance, technology,...