Service Quality in Indian RailwaysParminder Singh Dhillon
Define service contract. service contract synonyms, service contract pronunciation, service contract translation, English dictionary definition of service contract. n a contract between an employer and a senior employee, esp a director, executive, etc Co
Service Quality Improvement-An Empirical Study of Indian RailwaysService firms in the developing country like other organizations now realizing the significance of customer oriented philosophies and turning to quality management approaches to facilitate managing their businesses. This paper has started with ...
Indian Railways launched a new service to book train tickets, check PNR status and ticket availability, train timings, ticket price, breath or seat availability through SMS with out using internet. You can get details either in by sending sms to irctc 139 sms service or by se...
Service Quality (SERVQUAL)DimensionsCustomer SatisfactionService firms in the developing country like other organizations now realizing the significance of customer-oriented philosophies and turning to quality managemYadav, SonaliPotghan, DeepikaSocial Science Electronic Publishing...
QUALITY of serviceSUPPORT vector machinesDECISION support systemsRESERVATION systemsIndian Railway Catering and Tourism Corporation (IRCTC) is among the busiest railways reservation systems since the Indian Railways (IR) is the vital and economical mode of transportation in ...
Inception of E-Catering Industry in Indian Railways {IR} paves its way back in 2012 handled by zonal railways. It introduced private sector in IR but the attraction point is the initiative taken by central board itself with its PSU i.e. IRCTC in 2014. A broad spectrum of various ...
The aim of this research paper is to reassess the multiple-item scale (E-S-QUAL) for measuring the service quality delivered by the Indian Railways Web site. Conceptually, we studied service quality as a hierarchical, reflective construct, incorporating efficiency, fulfillment, privacy, and system...
(2010). Impact of service quality management (SQM) practices on Indian railways: A study of South Central Railways. International Journal of Business and Management, 5(9), 139-146. http:// dx.doi.org/ 10.5539/ijbm.v5n9p139Prasad MD, Shekhar BR. 2010. Impact of Service Quality Management...
(2010). Impact of service quality management (SQM) practices on Indian railways: A study of South Central Railways. International Journal of Business and Management, 5(9), 139-146. http:// dx.doi.org/ 10.5539/ijbm.v5n9p139Prasad MD, Shekhar BR. 2010. Impact of Service Quality Management...